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| field service management metrics: Metrics for Service Management: Jan Schilt, Jan van Bon, Peter Brooks, 2020-06-10 This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements. |
| field service management metrics: Implementing Metrics for IT Service Management David Smith, Jan van Bon, Peter Brooks, 2008-08-08 This book 'Implementing Metrics for IT Service Management' provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book 'Metrics for IT Service Management' also published by Van Haren Publishing. |
| field service management metrics: Handbook of Metrics for Research in Operations Management Aleda V. Roth, 2008 Scale. References: Citations for the references used in the summary |
| field service management metrics: Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (MB-240) Cybellium, 2024-09-01 Welcome to the forefront of knowledge with Cybellium, your trusted partner in mastering the cutting-edge fields of IT, Artificial Intelligence, Cyber Security, Business, Economics and Science. Designed for professionals, students, and enthusiasts alike, our comprehensive books empower you to stay ahead in a rapidly evolving digital world. * Expert Insights: Our books provide deep, actionable insights that bridge the gap between theory and practical application. * Up-to-Date Content: Stay current with the latest advancements, trends, and best practices in IT, Al, Cybersecurity, Business, Economics and Science. Each guide is regularly updated to reflect the newest developments and challenges. * Comprehensive Coverage: Whether you're a beginner or an advanced learner, Cybellium books cover a wide range of topics, from foundational principles to specialized knowledge, tailored to your level of expertise. Become part of a global network of learners and professionals who trust Cybellium to guide their educational journey. www.cybellium.com |
| field service management metrics: Configuration Management Metrics Frank B. Watts, 2009-08-26 Configuration Management Metrics: Product Lifecycle and Engineering Documentation Control Process Measurement and Improvement provides a comprehensive discussion of measurements for configuration management/product lifecycle processes. Each chapter outlines one of the most important measures of merit – the need for written policy and procedures. The best of the best practices as to the optimum standards are listed with an opportunity for the reader to check off those that their company has and those they do not. The book first defines the concept of configuration management (CM) and explains its importance. It then discusses the important metrics in the major CM and related processes. These include: new item release; order entry/fulfillment; request for change; bill of material change cost; and field change. Ancillary processes which may or may not be thought of as part of these major processes are also addressed, including deviations, service parts, publications and field failure reporting. - Provides detailed guidance on developing and implementing measurement systems and reports - Demonstrates methods of graphing and charting data, with benchmarks - A practical resource for the development of Engineering Documentation Control processes - Includes basic principles of Product Lifecycle processes and their measurement |
| field service management metrics: Microsoft Certified: Dynamics 365 Field Service Functional Consultant Expert (MB-240) , 2024-10-26 Designed for professionals, students, and enthusiasts alike, our comprehensive books empower you to stay ahead in a rapidly evolving digital world. * Expert Insights: Our books provide deep, actionable insights that bridge the gap between theory and practical application. * Up-to-Date Content: Stay current with the latest advancements, trends, and best practices in IT, Al, Cybersecurity, Business, Economics and Science. Each guide is regularly updated to reflect the newest developments and challenges. * Comprehensive Coverage: Whether you're a beginner or an advanced learner, Cybellium books cover a wide range of topics, from foundational principles to specialized knowledge, tailored to your level of expertise. Become part of a global network of learners and professionals who trust Cybellium to guide their educational journey. www.cybellium.com |
| field service management metrics: Architecture and Patterns for IT Service Management, Resource Planning, and Governance Charles T. Betz, 2011-11-02 Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). Using the concept of design patterns, the book then presents dozens of visual models documenting challenging problems in integrating IT management, showing how process, data, and IT management systems must work together to enable IT and its business partners. The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management. - Lean-oriented process analysis of IT management, carefully distinguished from an IT functional model - Field-tested conceptual information model with definitions and usage scenarios, mapped to both the process and system architectures - Integrated architecture for IT management systems - Synthesizes Enterprise Architecture, IT Service Management, and IT Portfolio Management in a practical way |
| field service management metrics: Microsoft Certified Exam guide - Dynamics 365 Fundamentals (MB-901) Cybellium Ltd, Unlock Your Potential in the World of Dynamics 365! Are you ready to embark on a journey into the dynamic world of Microsoft Dynamics 365? Look no further than the Microsoft Certified Exam Guide - Dynamics 365 Fundamentals (MB-901). This comprehensive book is your key to unlocking the foundational knowledge and skills needed to kickstart your career in this exciting field. Dynamics 365 is transforming the way businesses engage with customers, streamline operations, and drive growth. As organizations worldwide adopt this powerful platform, the demand for skilled professionals who understand its intricacies is skyrocketing. Whether you're an aspiring IT enthusiast or a seasoned professional seeking to expand your skillset, this book is your ultimate resource for acing the MB-901 exam and laying the foundation for a successful career in Dynamics 365. Inside this book, you will discover: ✔ Comprehensive Coverage: A detailed exploration of all the fundamental concepts and components of Dynamics 365, ensuring you have a solid understanding of the platform. ✔ Exam-Ready Preparation: Thorough coverage of MB-901 exam objectives, along with practice questions and practical tips to help you confidently pass the test. ✔ Real-World Scenarios: Practical examples and case studies that illustrate how Dynamics 365 is used in real business scenarios, making learning both engaging and relevant. ✔ Expert Insights: Written by experienced professionals who have not only mastered the content but have also worked with Dynamics 365 in various capacities, providing you with valuable insights and practical knowledge. Whether you're looking to jumpstart your career, validate your expertise, or simply gain a deeper understanding of Dynamics 365, Microsoft Certified Exam Guide - Dynamics 365 Fundamentals (MB-901) is your trusted companion on this journey. Don't miss out on the opportunity to become a part of the growing community of Dynamics 365 professionals. Prepare, practice, and succeed with the ultimate resource for MB-901 certification. Order your copy today and pave the way for a future filled with exciting opportunities in Dynamics 365! © 2023 Cybellium Ltd. All rights reserved. www.cybellium.com |
| field service management metrics: The Encyclopedia of Operations Management Arthur V. Hill, 2012 This is the perfect field manual for every supply chain or operations management practitioner and student. The field's only single-volume reference, it's uniquely convenient and uniquely affordable. With nearly 1,500 well-organized definitions, it can help students quickly map all areas of operations and supply chain management, and prepare for case discussions, exams, and job interviews. For instructors, it serves as an invaluable desk reference and teaching aid that goes far beyond typical dictionaries. For working managers, it offers a shared language, with insights for improving any process and supporting any training program. It thoroughly covers: accounting, customer service, distribution, e-business, economics, finance, forecasting, human resources, industrial engineering, industrial relations, inventory management, healthcare management, Lean Sigma/Six Sigma, lean thinking, logistics, maintenance engineering, management information systems, marketing/sales, new product development, operations research, organizational behavior/management, personal time management, production planning and control, purchasing, reliability engineering, quality management, service management, simulation, statistics, strategic management, systems engineering, supply and supply chain management, theory of constraints, transportation, and warehousing. Multiple figures, graphs, equations, Excel formulas, VBA scripts, and references support both learning and application. ... this work should be useful as a desk reference for operations management faculty and practitioners, and it would be highly valuable for undergraduates learning the basic concepts and terminology of the field. Reprinted with permission from CHOICE http: //www.cro2.org, copyright by the American Library Association. |
| field service management metrics: Successful Global Account Management Kevin Wilson, Nick Speare, Samuel J. Reese, 2002 Based on a major global research study into Global Account Management (GAM), Successful Global Account Managment shows companies how to adopt a radically different approach to dealing with their key accounts to operate as truly global suppliers. |
| field service management metrics: The Operations Management Complete Toolbox (Collection) Randal Wilson, Arthur V. Hill, 2013-08-08 For operations managers, running a smooth and efficient organization is more crucial than ever -- and it's more difficult, too. Fortunately, there's a secret to success: a proven approach and toolset that can help operations managers free up resources, eliminate unnecessary meetings, and get more done faster. The approach is named The Power of Completion, and the tools have been honed by expert project managers through decades of experience. In The Operations Manager's Toolbox, operations manager and PMP-certified project manager Randal Wilson shows how to apply the Project Management (PM) discipline to completing the crucial smaller tasks that can help the organization quickly drive substantial improvements in efficiency and performance. ¿ The Encyclopedia of Operations Management is the perfect field manual for every supply chain or operations management practitioner and student. The field's only single-volume reference, it's uniquely convenient and uniquely affordable. With nearly 1,500 well-organized definitions, it can help students quickly map all areas of operations and supply chain management, and prepare for case discussions, exams, and job interviews. For instructors, it serves as an invaluable desk reference and teaching aid that goes far beyond typical dictionaries. For working managers, it offers a shared language, with insights for improving any process and supporting any training program. ¿ It thoroughly covers: accounting, customer service, distribution, e-business, economics, finance, forecasting, human resources, industrial engineering, industrial relations, inventory management, healthcare management, Lean Sigma/Six Sigma, lean thinking, logistics, maintenance engineering, management information systems, marketing/sales, new product development, operations research, organizational behavior/management, personal time management, production planning and control, purchasing, reliability engineering, quality management, service management, simulation, statistics, strategic management, systems engineering, supply and supply chain management, theory of constraints, transportation, and warehousing. Multiple figures, graphs, equations, Excel formulas, VBA scripts, and references support both learning and application. |
| field service management metrics: Modern ERP: Select, Implement, and Use Today's Advanced Business Systems Marianne Bradford, 2014-12-17 Modern ERP can be used in an undergraduate or graduate enterprise resource planning systems course or to support an ERP module in information systems, accounting, business, or supply chain courses. This third edition continues to be vendor-agnostic and has been substantially revised to keep pace with advances in the ERP marketspace. New topics include cloud computing, mobility, and business analytics, while ERP security, ERP risk management, databases, and supply chain have been expanded. Innovative graphics and ERP screenshots have been incorporated to further aid in the learning process. |
| field service management metrics: Methods & Metrics for Product Success , 1994 |
| field service management metrics: Evaluating Project Decisions Carol L. Hoover, Mel Rosso-Llopart, Gil Taran, 2009-10-27 Effective decisions are crucial to the success of any software project, but to make better decisions you need a better decision-making process. In Evaluating Project Decisions, leading project management experts introduce an innovative decision model that helps you tailor your decision-making process to systematically evaluate all of your decisions and avoid the bad choices that lead to project failure. Using a real-world, case study approach, the authors show how to evaluate software project problems and situations more effectively, thoughtfully assess your alternatives, and improve the decisions you make. Drawing on their own extensive research and experience, the authors bridge software engineering theory and practice, offering guidance that is both well-grounded and actionable. They present dozens of detailed examples from both successful and unsuccessful projects, illustrating what to do and what not to do. Evaluating Project Decisions will help you to analyze your options and ultimately make better decisions at every stage in your project, including: Requirements–Elicitation, description, verification, validation, negotiation, contracting, and management over the software life cycle Estimates–Conceptual solution design, decomposition, resource and overhead allocation, estimate construction, and change management Planning–Defining objectives, policies, and scope; planning tasks, milestones, schedules, budgets, staff and other resources; and managing projects against plans Product–Proper product definition, development process management, QA, configuration management, delivery, installation, training, and field service Process–Defining, selecting, understanding, teaching, and measuring processes; evaluating process performance; and process improvement or optimization In addition, you will see how to evaluate decisions related to risk, people, stakeholder expectations, and global development. Simply put, you’ll use what you learn here on every project, in any industry, whatever your goals, and for projects of any duration, size, or type. |
| field service management metrics: Ten Key Customer Insights Robert Schieffer, 2005 Develop effective marketing strategies and tactics, by gaining deeper insights into the perceptions, needs, motivations and preferences of your target customers with CUSTOMER INSIGHTS: UNLOCKING THE MIND OF THE MARKET. Companies that implement these strategies and tactics can expect to attract and retain more customers, grow their share of market, increase the productivity of their marketing efforts, and increase their profitability. |
| field service management metrics: The IT Service Part 2 - The Handbook Pierre Bernard, 1970-01-01 Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include:Regulatory compliance: data privacy requirements and corporate scandals have focused a requirement for transparency with high impact on IT organisationsEconomic pressures: require IT organisations to more closely align with business imperatives.The outcome has been an explosion of standards and frameworks each designed to support the IT organisation as it demonstrates to the world that they are the rock of an organisation: strong, reliable, effective and efficient. Most of these standards and frameworks have great elements but no organisation can adopt them all and many were created without sufficient considerations for interoperability.The IT Service (in 2 parts) looks at the key and very simple goals of an IT organisation and clearly and succinctly presents to the reader the best rock solid elements in the Industry. It then shows how all the key elements can easily crystallise together with great templates and check-lists.In Part 1 (another book) the reader is presented with the simple objectives that the IT department really must address.In Part 2 (this book) the reader gains expert advice on how the components of IT Service are crystallised in a real environment. There s a delightfully simple set of steps:OVERVIEW OF THE SERVICE DESIGN PACKAGETHE SERVICE STRATEGYASPECTS Of SERVICE DESIGNOUTPUTS OF THE SERVICE DESIGN PHASEOUTPUTS OF THE SERVICE TRANSITION PHASEOUTPUTS OF THE SERVICE OPERATION PHASEWithin these the Author gives a very simple set of templates (or tells you where they are to be found), practical guidance and very simple checklists. It s up the reader how far you develop each stage: a lot depends on the nature of your business of course. The joy of this approach is that the reader knows that all basic components are identified -- and that more extensive resources are referred to if the reader wishes to extend. |
| field service management metrics: The Wallet Allocation Rule Timothy L. Keiningham, Lerzan Aksoy, Luke Williams, Alexander J. Buoye, 2015-02-02 Customer Loyalty Isn't Enough—Grow Your Share of Wallet The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested approach—the Wallet Allocation Rule—that is proven to link to the most important measure of customer loyalty: share of wallet. Companies currently spend billions of dollars each year measuring and managing metrics like customer satisfaction and Net Promoter Score (NPS) to improve customer loyalty. These metrics, however, have almost no correlation to share of wallet. As a result, the returns on investments designed to improve the customer experience are frequently near zero, even negative. With The Wallet Allocation Rule, managers finally have the missing link to business growth within their grasp—the ability to link their existing metrics to the share of spending that customers allocate to their brands. Learn why improving satisfaction (or NPS) does not improve share. Apply the Wallet Allocation Rule to discover what really drives customer spending. Uncover new metrics that really matter to achieve growth. By applying the Wallet Allocation Rule, managers get real insight into the money they currently get from their customers, the money available to be earned by them, and what it takes to get it. The Wallet Allocation Rule provides managers with a blueprint for sustainable long-term growth. |
| field service management metrics: The Palgrave Handbook of Service Management Bo Edvardsson, Bård Tronvoll, 2022-05-24 This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research. |
| field service management metrics: Creating Customer Value Through Strategic Marketing Planning Edwin J. Nijssen, Ruud T. Frambach, 2013-11-11 Creating and delivering superior customer value is essential for organizations operating in today's competitive environment. This applies to virtually any kind of organization. It requires a profound understanding of the value creation opportunities in the marketplace, choosing what unique value to create for which customers, and to deliver that value in an effective and efficient way. Strategic marketing management helps to execute this process successfully and to achieving sustainable competitive advantage in the market place. Creating Customer Value Through Strategic Marketing Planning discusses an approach that is both hands-on and embedded in marketing and strategy theory. This book is different from most other marketing strategy books because it combines brief discussions of the underlying theory with the presentation of a selection of useful strategic marketing tools. The structure of the book guides the reader through the process of writing a strategic marketing plan. Suggestions for using the tools help to apply them successfully. This book helps students of marketing strategy to understand strategic marketing planning at work and how to use specific tools. Furthermore, it provides managers with a practical framework and guidelines for making the necessary choices to create and sustain competitive advantage for their organizations. |
| field service management metrics: Systems, Software and Services Process Improvement Jakub Stolfa, Svatopluk Stolfa, Rory V. O'Connor, Richard Messnarz, 2017-08-23 This volume constitutes the refereed proceedings of the 24th EuroSPI conference, held in Ostrava, Czech Republic, in September 2017.The 56 revised full papers presented were carefully reviewed and selected from 97 submissions. They are organized in topical sections on SPI and VSEs, SPI and process models, SPI and safety, SPI and project management, SPI and implementation, SPI issues, SPI and automotive, selected key notes and workshop papers, GamifySPI, SPI in Industry 4.0, best practices in implementing traceability, good and bad practices in improvement, safety and security, experiences with agile and lean, standards and assessment models, team skills and diversity strategies. |
| field service management metrics: Improving Organizational Performance Richard E. Kopelman, 2019-12-06 This book presents the Cube One framework, which provides a basis for understanding, diagnosing, and improving organizational performance. It is based on the premise that successful organizations enact practices that satisfy three key constituents: the enterprise itself, customers, and employees. This book offers a uniquely empirical approach by examining enterprise-, customer-, and employee-directed practices. Validity evidence is provided by survey research, studies of financial metrics, and the analysis of cases involving well-known organizations (such as Google, Four Seasons, and Mayo Clinic). The Cube One framework is equally applicable to organizations in the for-profit, nonprofit, and government sectors. After reading this book, students and scholars, as well as organizational practitioners in the fields of organizational behavior and management, will find a practical approach to improving organizational performance. |
| field service management metrics: CRM in Real Time Barton J. Goldenberg, 2008 This comprehensive guide to Customer Relationship Management (CRM) draws on Barton Goldenbergs 20 plus years of experience guiding firms to a successful implementation of CRM solutions and techniques. Goldenberg demonstrates how the right mix of people, process, and technology can help firms achieve a superior level of customer satisfaction, loyalty, and new business. Beginning with a primer for executives who need to get quickly up-to-speed on CRM, the book covers a full range of critical issues including integration challenges and security concerns, and illuminates CRMs key role in the 24/7/365 real-time business revolution. CRM in Real Time is an essential guide for any organization seeking to maximize customer relationships, coordinate customer-facing functions, and leverage the power of the Internet as business goes real time. |
| field service management metrics: Smart Grids Stuart Borlase, 2017-12-19 What exactly is smart grid? Why is it receiving so much attention? What are utilities, vendors, and regulators doing about it? Answering these questions and more, Smart Grids: Infrastructure, Technology, and Solutions gives readers a clearer understanding of the drivers and infrastructure of one of the most talked-about topics in the electric utility market—smart grid. This book brings together the knowledge and views of a vast array of experts and leaders in their respective fields. Key Features Describes the impetus for change in the electric utility industry Discusses the business drivers, benefits, and market outlook of the smart grid initiative Examines the technical framework of enabling technologies and smart solutions Identifies the role of technology developments and coordinated standards in smart grid, including various initiatives and organizations helping to drive the smart grid effort Presents both current technologies and forward-looking ideas on new technologies Discusses barriers and critical factors for a successful smart grid from a utility, regulatory, and consumer perspective Summarizes recent smart grid initiatives around the world Discusses the outlook of the drivers and technologies for the next-generation smart grid Smart grid is defined not in terms of what it is, but what it achieves and the benefits it brings to the utility, consumer, society, and environment. Exploring the current situation and future challenges, the book provides a global perspective on how the smart grid integrates twenty-first-century technology with the twentieth-century power grid. CRC Press Authors Speak Stuart Borlase speaks about his book. Watch the video |
| field service management metrics: Integrated Management from E-Business Perspective Pradeep Ray, 2003 E-business covers a broad spectrum of businesses based on the Internet, including e-commerce, e-healthcare, e-government and e tailing. While substantial attention is given to the planning and development of e-business applications, the efficiency and effectiveness of e-business systems will largely depend on management solutions. These management solutions demand a good grasp of both the technical and business perspectives of an e-business service. Addressing the problem of managing e-business as a set of networked services, this text links enterprise management with network and systems management. It provides an overview of the emerging techniques for IT service management from a business perspective with case studies from telecommunication and healthcare sectors. It integrates the business perspective with relevant technical standards, such as SNMP, WBEM and DMI. This book presents some concepts and methodologies that enable the development of effective and efficient management systems for networked services. |
| field service management metrics: Digital Maintenance Management Adolfo Crespo Márquez, 2022-03-13 This book provides a thorough overview of the integration of cyber-physical systems and maintenance management models. It begins by explaining the fundamental concepts behind maintenance digital transformation. It discusses key decision areas in digital maintenance management, particularly focusing on strategic dimensions of maintenance, digital twin definition and strategy, and industry 4.0 digital tools frameworks to support emerging maintenance processes. Furthermore, the monograph dedicates time to the integration of digital maintenance with the entire digital factory. By presenting the possibilities for asset utilization improvement and for asset value enhancements, Digital Maintenance Management provides engineers and practitioners responsible for the management of complex industrial assets a complete guide to piloting the maintenance digital transformation. |
| field service management metrics: Workforce Management , 2008 |
| field service management metrics: Human Performance Technology: Concepts, Methodologies, Tools, and Applications Management Association, Information Resources, 2019-05-03 Business practices are rapidly changing due to technological advances in the workplace. Organizations are challenged to implement new programs for more efficient business while maintaining their standards of excellence and achievement. Human Performance Technology: Concepts, Methodologies, Tools, and Applications is a vital reference source for the latest research findings on real-world applications of digital tools for human performance enhancement across a variety of settings. This publication also examines the utilization of problem-based instructional techniques for challenges and solutions encountered by industry professionals. Highlighting a range of topics such as performance support systems, workplace curricula, and instructional technology, this multi-volume book is ideally designed for business executives and managers, business professionals, human resources managers, academicians, and researchers actively involved in the business industry. |
| field service management metrics: Introduction to Management of Reverse Logistics and Closed Loop Supply Chain Processes Donald F. Blumberg, 2004-11-29 Increasing legislative and environmental pressure requires businesses to become more responsive to products that either have been returned or that are at the end of their useful lives. Life cycles are getting shorter, and efficient handling can save large amounts of money since many materials can be extracted and reused or redistributed. Reverse lo |
| field service management metrics: Metrics for Service Management: Jan Schilt, Jan van Bon, Peter Brooks, 2020-06-10 This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements. |
| field service management metrics: Innovative Strategies and Approaches for End-User Computing Advancements Dwivedi, Ashish, 2012-09-30 As the use of internet applications with client server architecture and web browsers have increased the ability to draw on information, many managers now face the challenge of making effective decisions based on this data. Integrating end users into computer environments aid in the impact, design, and development that computer models have on performance and productivity. Innovative Strategies and Approaches for End-User Computing Advancements presents comprehensive research on the implementation of organizational and end user computing initiatives to further understand this discipline and its related fields. This book aims to bring together information technology educators, researchers, and practitioners who strive to advance the practice and understanding of organizational and end user computing. |
| field service management metrics: OSS for Telecom Networks Kundan Misra, 2012-12-06 Places OSS software in the context of telecommunications as a business Gives a concrete understanding of what OSS is, what it does and how it does it, avoiding deep technical details Frequently relates OSS software to business drivers of telecom service providers |
| field service management metrics: Construction 4.0 Marco Casini, 2021-11-24 Developments in data acquisition technologies, digital information and analysis, automated construction processes, and advanced materials and products have finally started to move the construction industry - traditionally reluctant to innovation and slow in adopting new technologies - toward a new era. Massive changes are occurring because of the possibilities created by Building information modeling, Extended reality, Internet of Things, Artificial intelligence and Machine Learning, Big data, Nanotechnology, 3D printing, and other advanced technologies, which are strongly interconnected and are driving the capabilities for much more efficient construction at scale. Construction 4.0: Advanced Technology, Tools and Materials for the Digital Transformation of the Construction Industry provides readers with a state-of-the-art review of the ongoing digital transformation of the sector within the new 4.0 framework, presenting a thorough investigation of the emerging trends, technologies, and strategies in the fields of smart building design, construction, and operation and providing a comprehensive guideline on how to exploit the new possibilities offered by the digital revolution. It will be an essential reference resource for academic researchers, material scientists and civil engineers, undergraduate and graduate students, and other professionals working in the field of smart ecoefficient construction and cutting-edge technologies applied to construction. - Provides an overview of the Construction 4.0 framework to address the global challenges of the buildingsector in the 21st century and an in-depth analysis of the most advanced digital technologies and systems forthe operation and maintenance of infrastructure, real estate, and other built assets - Covers major innovations across the value chain, including building design, fabrication, construction, operationand maintenance, and end-of-life - Illustrates the most advanced digital tools and methods to support the building design activity, includinggenerative design, virtual reality, and digital fabrication - Presents a thorough review of the most advanced construction materials, building methods, and techniquesfor a new connected and automated construction model - Explores the digital transformation for smart energy buildings and their integration with emerging smartgrids and smart cities - Reflects upon major findings and identifies emerging market opportunities for the whole AECO sector |
| field service management metrics: Business Service Management S. Jaya Krishna, 2006 The need for effective alignment of IT with business goals has now been fully realized with the ever-changing business demands. Business Service Management (BSM) is a dynamic approach to IT management that offers the potential to align IT operations with |
| field service management metrics: Oracle Data Warehousing and Business Intelligence Solutions Robert Stackowiak, Joseph Rayman, Rick Greenwald, 2007-01-06 Up-to-date, comprehensive coverage of the Oracle database and business intelligence tools Written by a team of Oracle insiders, this authoritative book provides you with the most current coverage of the Oracle data warehousing platform as well as the full suite of business intelligence tools. You'll learn how to leverage Oracle features and how those features can be used to provide solutions to a variety of needs and demands. Plus, you'll get valuable tips and insight based on the authors' real-world experiences and their own implementations. Avoid many common pitfalls while learning best practices for: Leveraging Oracle technologies to design, build, and manage data warehouses Integrating specific database and business intelligence solutions from other vendors Using the new suite of Oracle business intelligence tools to analyze data for marketing, sales, and more Handling typical data warehouse performance challenges Uncovering initiatives by your business community, security business sponsorship, project staffing, and managing risk |
| field service management metrics: Business Process Management Workshops Florian Daniel, Quan Z. Sheng, Hamid Motahari, 2019-01-28 This book constitutes revised papers from the eight International Workshops held at the 16th International Conference on Business Process Management, BPM 2018, in Sydney, Australia, in September 2018: BPI 2018: 14th International Workshop on Business Process Intelligence; BPMS2 2018: 11th Workshop on Social and Human Aspects of Business Process Management;‐ PODS4H 2018: 1st International Workshop on Process-Oriented Data Science for Healthcare; AI4BPM 2018: 1st International Workshop on Artificial Intelligence for Business Process Management; CCBPM 2018: 1st International Workshop on Emerging Computing Paradigms and Context in Business Process Management; BP-Meet-IoT / PQ 2018: Joint Business Processes Meet the Internet-of-Things and Process Querying Workshop; DeHMiMoP 2018: 1st Declarative/Decision/Hybrid Mining and Modelling for Business Processes Workshop; REBM /EdForum 2018: Joint Requirements Engineering and Business Process Management Workshop and Education Forum The 45 full papers presented in this volume were carefully reviewed and selected from 90 submissions. |
| field service management metrics: CIO , 2007-10-01 |
| field service management metrics: Evaluation Engineering , 1994 |
| field service management metrics: Mobile App for Business Up Dmitriy Slinkov, 2014-09-03 Mobile App for Business Up is a digital book that shows you why businesses need mobile apps and what value corporate apps are bringing to business owners, their employees and customers. In this book you may find a lot of recommendations how to make business app without unnecessary investments with optimal budget and maximum result. |
| field service management metrics: Architecting the Industrial Internet Shyam Nath, Robert Stackowiak, Carla Romano, 2017-09-22 Learn the ins and outs of the Industrial Internet of Things through subjects ranging from its history and evolution, right up to what the future holds. About This Book Define solutions that can connect existing systems and newer cloud-based solutions to thousands of thousands of edge devices and industrial machines Identify, define, and justify Industrial Internet of Things (IIoT) projects, and design an application that can connect to and control thousands of machines Leverage the power and features of a platform to monitor, perform analytics, and maintain the Industrial Internet Who This Book Is For Architects who are interested in learning how to define solutions for the Industrial Internet will benefit immensely from this book. Relevant architect roles include enterprise architects, business architects, information architects, cloud solution architects, software architects, and others. The content is also relevant for technically inclined line of business leaders investing in these solutions. What You Will Learn Learn the history of the Industrial Internet and why an architectural approach is needed Define solutions that can connect to and control thousands of edge devices and machines Understand the significance of working with line of business leadership and key metrics to be gathered Connect business requirements to the functional architecture Gain the right expectation as to the capabilities of Industrial Internet applications and how to assess them Understand what data and analytics components should be included in your architecture solution Understand deployment trade-offs, management and security considerations, and the impact of emerging technologies In Detail The Industrial Internet or the IIoT has gained a lot of traction. Many leading companies are driving this revolution by connecting smart edge devices to cloud-based analysis platforms and solving their business challenges in new ways. To ensure a smooth integration of such machines and devices, sound architecture strategies based on accepted principles, best practices, and lessons learned must be applied. This book begins by providing a bird's eye view of what the IIoT is and how the industrial revolution has evolved into embracing this technology. It then describes architectural approaches for success, gathering business requirements, and mapping requirements into functional solutions. In a later chapter, many other potential use cases are introduced including those in manufacturing and specific examples in predictive maintenance, asset tracking and handling, and environmental impact and abatement. The book concludes by exploring evolving technologies that will impact IIoT architecture in the future and discusses possible societal implications of the Industrial Internet and perceptions regarding these projects. By the end of this book, you will be better equipped to embrace the benefits of the burgeoning IIoT. Style and approach This book takes a comprehensive approach to the Industrial Internet, thoroughly acquainting the reader with the concepts and philosophy of the IIoT. It provides a basis for defining an IIoT solution in a thoughtful manner and creating what will be viewed as a successful project. |
| field service management metrics: The Six Sigma Toolbox: 54 Improvement Tools and When to Use Them Jerry W. Wishes, 2013 |
FIELD Definition & Meaning - Merriam-Webster
The meaning of FIELD is an open land area free of woods and buildings. How to use field in a sentence.
Field - Wikipedia
Field (physics), a mathematical construct for analysis of remote effects Electric field, term in physics to describe the energy that surrounds electrically charged particles; Magnetic field, …
FIELD | English meaning - Cambridge Dictionary
FIELD definition: 1. an area of land, used for growing crops or keeping animals, usually surrounded by a fence: 2. a…. Learn more.
Field - definition of field by The Free Dictionary
field - somewhere (away from a studio or office or library or laboratory) where practical work is done or data is collected; "anthropologists do much of their work in the field"
Field - Definition, Meaning & Synonyms - Vocabulary.com
A type of business or area of study is a field. All the subjects you study in school are different fields of study. Baseball players field a ball, and you need nine players to field a team.
field noun - Definition, pictures, pronunciation and usage notes ...
Definition of field noun in Oxford Advanced American Dictionary. Meaning, pronunciation, picture, example sentences, grammar, usage notes, synonyms and more. Toggle navigation
Field Definition & Meaning - YourDictionary
Field definition: A range, area, or subject of human activity, interest, or knowledge.
field - WordReference.com Dictionary of English
a sphere of activity, interest, etc., esp. within a particular business or profession: the field of teaching; the field of Shakespearean scholarship. the area or region drawn on or serviced by a …
What does field mean? - Definitions.net
Definition of field in the Definitions.net dictionary. Meaning of field. What does field mean? Information and translations of field in the most comprehensive dictionary definitions resource …
FIELD definition and meaning | Collins English Dictionary
A field is an area of land or sea bed under which large amounts of a particular mineral have been found.
FIELD Definition & Meaning - Merriam-Webster
The meaning of FIELD is an open land area free of woods and buildings. How to use field in a sentence.
Field - Wikipedia
Field (physics), a mathematical construct for analysis of remote effects Electric field, term in physics to describe the energy that surrounds electrically charged particles; Magnetic field, …
FIELD | English meaning - Cambridge Dictionary
FIELD definition: 1. an area of land, used for growing crops or keeping animals, usually surrounded by a fence: 2. a…. Learn more.
Field - definition of field by The Free Dictionary
field - somewhere (away from a studio or office or library or laboratory) where practical work is done or data is collected; "anthropologists do much of their work in the field"
Field - Definition, Meaning & Synonyms - Vocabulary.com
A type of business or area of study is a field. All the subjects you study in school are different fields of study. Baseball players field a ball, and you need nine players to field a team.
field noun - Definition, pictures, pronunciation and usage notes ...
Definition of field noun in Oxford Advanced American Dictionary. Meaning, pronunciation, picture, example sentences, grammar, usage notes, synonyms and more. Toggle navigation
Field Definition & Meaning - YourDictionary
Field definition: A range, area, or subject of human activity, interest, or knowledge.
field - WordReference.com Dictionary of English
a sphere of activity, interest, etc., esp. within a particular business or profession: the field of teaching; the field of Shakespearean scholarship. the area or region drawn on or serviced by a …
What does field mean? - Definitions.net
Definition of field in the Definitions.net dictionary. Meaning of field. What does field mean? Information and translations of field in the most comprehensive dictionary definitions resource …
FIELD definition and meaning | Collins English Dictionary
A field is an area of land or sea bed under which large amounts of a particular mineral have been found.
